Terms & Conditions
OVERVIEW
The words “we”, “our” and “us” used on this site represent ExcellenceResumes.com.
ExcellenceResumes.com has created this site containing data, instruments and services, for further implementation by users upon condition of accepting by the latter of all the terms and conditions, notices and policies mentioned here.
When using this site and/or purchasing anything from us, you participate in our “Service” and agree to fulfil the following terms and conditions (“Terms of Service”, “Terms”), including those supplementary terms and conditions, notices and policies referred to herein and/or via hyperlink. These Terms of Service cover all the users’ activity on the site without any exclusions, including those who perform as vendors, merchants, browsers, clients and/ or content suppliers.
You must attentively read these Terms of Service before visiting our site. By visiting our site, you agree to fulfil these Terms of Service. In case you disagree with any part of the Terms , then you are not permitted to visit our site and/or to use any of its services. If these Terms of Service are regarded as a proposal and the user accepts them, then, he is clearly confined within bounds of these Terms of Service.
Any new services or instruments added to the present site are also subject to these Terms of Service that can be viewed on this page anytime in their latest edition. Any portion of these Terms of Service can be updated, altered or replaced by means of introducing updates and/or modifications to the site. The user is obliged to keep control over such alterations. If the latter visits the site after such modifications have been introduced, he by that agrees to such alterations.
Our site is hosted on ExcellenceResumes.com. They hold the responsibility for the platform used for online e-commerce where we can sell our services and products to you.
ONLINE SERVICE TERMS
If you express your consent to these Terms of Service, you state that you are at least the age of majority in your province of residence or state, or that you are the age of majority in your province of residence or state; and also that you have allowed all your minor dependents to visit this site.
You are not allowed either to use our site for any unauthorized or illegal goal, or violate any legislation and regulations in your country/state/province (including but not confined to copyright legislation). You are prohibited from transferring any viruses, worms and/or other malwares that would damage the site.
If you violate any of the Terms, we will immediately cease providing our Services to you.
MODIFICATIONS OF THE PRICES AND THE SERVICE
We can alter our services cost without any preliminary notification.
Some clients might be requested to go for tailored-made packages depending on the complexity of their profile.
We can change or stop our Service (or any portion or information thereof) without any preliminary notification and at any time. We are not responsible to you or to any third-parties for any amendments, cost alterations, interruption or stopping of the Service.
SERVICES
We can (but not must) confine our Service (or product) to any person, geographic area or country/state/province. This right can be exercised on a case-by-case basis. Also, we can restrict our Service (or products) volume. We reserve the right, and it is our pure discretion, to change our products descriptions and costs without any preliminary notification and at any time. In addition, we can stop providing any Service (or product) at any time.
Our 7-day unlimited amendments policy is applicable only to the first version of the work delivered. The 7-day count starts from the day the initial draft has been delivered. Amendments, if necessary, will be made upon request – not a totally new version of the resume.
When a resume optimisation is ordered or any other document (within our triple package or separately), our team will work on ONE VERSION of the resume and its amendments. In no case, several or unlimited different versions of the initial drafts (for different types of roles, for example) will be delivered free of charge. This is an extra service that is chargeable.
Bundle and promotional deals are offered as a first-time purchase. There is no possible upgrade at a later stage, unless exception.
Free resume reviews are available depending on our activity level. ExcellenceResumes is not obliged to provide a complimentary review. The choice or providing free reviews in made internally and the reason of a rejection may not be revealed.
We do not guarantee that the quality of any Service, material or information, received or purchased by you from our site, will satisfy your quality expectations, or that any mistakes in the Service will be rectified, if you haven’t followed our internal process which is focused on collaboration.
Subjective feedback from client do not help. Upon engaging us, clients commit on providing clear explanations and details to help maximize efficiency and results.
BILLING AND ACCURACY OF ACCOUNT INFORMATION
Any order placed with us can be declined by us. We can, at our pure discretion, confine or terminate the volumes of Services (or products) purchased by one person, one household or one order. These limitations may include orders placed by or under the same client’s account, the same credit card, and/or orders that have the same billing and/or shipping address. If we need to decline or change an order at the moment the order is placed with us we can inform you via e-mail and/or to the billing address/phone number provided by you. We, at our pure discretion, can confine or cease the orders that seem to be placed by distributors, dealers or resellers.
You understand that you have to give us the up-to-date, full and correct account and other data for all orders placed with us. You understand that you have to update your account and other personal data properly and promptly (including your credit card numbers, email address and dates of expiry), so that we could successfully fulfill our operations and contact you if needed.
For more details, please review our Returns Policy.
OPTIONAL TOOLS
We can give you the access to third-party instruments, and we neither control, nor monitor them. You acknowledge and agree that we provide you the access to such instruments ”as is” and “as available” without any descriptions, any conditions or assurances and without any endorsement. We shall not be liable for whatsoever resulting from or connected with your usage of such third-party instruments.
If you decide to use such third-party instruments, you will act so at your own risk and your pure discretion. Moreover, you must be sure that you understand and express your agreement with the terms and conditions of such third-parties’ instruments. Any new Services (or products) that may be introduced by us on our site in the future, also shall comply with these Terms of Service.
THIRD-PARTY LINKS
Our Service (or products) may contain some information, provided by third-parties. Third-party links on our site can lead you to third-parties’ sites that are not our affiliates. We are not liable for evaluating or checking the information from third-parties’ sites, and we do not guarantee and will not have any responsibility for any third-parties’ sites, or for any other information, services or products of third-parties.
We are not responsible for any losses or damages connected with the purchase and/or usage of any content, services or other products from third-parties, or for any other operations concerned with third-parties’ websites. You should attentively study the third-parties’ policies and/or rules in order to understand them thoroughly before engaging in any operation. Questions or concerns, claims or complaints, , if any, related to third-parties’ products should be directed to those third-parties.
APPLICANT TRACKING SYSTEM (ATS) OPTIMISATION TERMS
At ExcellenceResumes, we specialize in optimizing profiles to maximize compatibility with Applicant Tracking Systems (ATS). Since 2015, we have honed our expertise in this area, ensuring that our clients’ resumes are crafted following the “golden rules” of ATS optimization.
Understanding ATS Variability: It is crucial to acknowledge that ATS platforms vary significantly across different organizations. Each system has its own set of algorithms and criteria for evaluating resumes. As such, a universal “score” that guarantees success across all ATS does not exist. Some companies may use their proprietary ATS scores to encourage applicants to re-optimize their resumes, even though these scores may not be indicative of a candidate’s actual fit for a role. Additionally, many ATS do not request information to compare a resume against a targeted role, rendering any provided “score” less meaningful.
No Cancellation or Refund Based on ATS Scores: Given the diverse nature of ATS, ExcellenceResumes does not offer cancellations or refunds based on the ATS score of a resume. Our service is focused on providing high-quality resume optimization based on industry standards and best practices for ATS compatibility. We strive to enhance your resume’s visibility and effectiveness in the job market by adhering to established guidelines that are recognized for maximizing ATS scores.
Commitment to Excellence: We are committed to delivering resumes that are well-structured, keyword-optimized, and formatted to meet the expectations of various ATS. Our approach is designed to give you the best possible chance of success in your job applications. Should you have any concerns about your resume’s performance with specific ATS, we encourage you to reach out to us for support and guidance.
By engaging our services, you acknowledge and agree to these terms regarding ATS optimization.
REFUNDS AND REASSIGNMENTS
Our 110% refund guarantee lasts for 7 days’ period starting from the delivery of the first draft. Our 110% refund guarantee is valid only after delivery of the first draft. From the delivery of the 2nd draft (even partial), no refund will be issued. Unfortunately, we cannot refund or compensate you in any other form after this 7 days’ period expires. In case of refund, any documents (CV, Cover Letter or Linkedin Content) created by ExcellenceResumes.com, remains our property. Therefore, you are not allowed to use them for any reason. Moreover, in case of refund, we reserve the right to post the document (CV, Cover Letter or Linkedin Content) created by ExcellenceResumes.com on our site as a sample of our work, however, all the personal data will be removed therein.
A refund will be provided with the condition that no improvement at all has been added to any of the documents of the client and that the original profile remains in a better condition than the one crafted by ExcellenceResumes, upon validation of ExcellenceResumes’ authority.
Any order from a client who does not fill up our initial questionnaire (the first page of the questionnaire that contains personal data does not count), which is made to collect the right information for our team to deliver the best possible work, will not be eligible for any refund and will have to carry on with our process (and provide a detailed feedback accordingly) until finalisation of the documents.
Any order that does not include an original version of the resume (or if the client’s LinkedIn profile is 80% empty or more, as long as a LinkedIn profile optimisation is part of the order) will not be eligible for any refund as there is no comparison point to estimate the value added.
Any client who refuses to stick to our collaboration process such as providing a CLEAR and ACTIONABLE feedback will not be eligible for a refund. Upon engaging us, the client agrees on expecting the first version received (the “draft”) to be a draft, thus to require amendments based on the client’s feedback.
We, ExcellenceResumes, reserve the right to deduct up to USD50 (admin fees) from any refund in case of change of mind, even if no draft has been provided. This amount will depend on the amount of time spent by our team in the initial phase of collecting documents and communicating with the client.
We do not offer any reassignment option as our process relies on collaboration and on providing feedback so our team can tweak the content of the documents until the customer is satisfied. However, if a customer insists on a reassignment and our management agrees with offering this option as an exceptional measure, the admin and processing fees will be USD80, beared by the client.
ERRORS, INACCURACIES AND OMISSIONS
Periodically, in the information on our site or in the Service (or products) there can be typographical errors, omissions or inaccuracies that can have relation to the Service (or products) descriptions, shipping charges, pricing, offers, promotions, transfer times and/or availability. At any time (also, after your orders submission) and without any prior notice, we can rectify any errors, omissions and/or inaccuracies, change information or terminate any orders, if any information related to the Service (or products) or to any sites concerned is erroneous in any way. However, we are not obliged to change or clarify information related to the Service (or products) or to any websites concerned, including without any limitation, cost data, except if required by legislation. There is no specified date that should be relied upon to prove that all information related to the Service (or products) or to any sites concerned is updated and valid.
LIMITATION OF LIABILITY; DISCLAIMER OF WARRANTIES
We do not warrant or guarantee that your use of our Service will be continuous, well-timed, error-free or secure. We do not guarantee that our CVs will lead you to interviews as we can’t be sure you’ll have the right approach for your job search or apply for the right positions. You understand that periodically (at any time and for unspecified periods of time) we can cease or cancel our Service (or products) without any prior notice to you.
You explicitly agree that your use of, or inability to use our Service is at your own risk. The Services (or products) delivered to you via our site are provided for your use ‘as is’ and ‘as available’ (except if expressly specified by us), without any additional warranties, representation, or conditions of any kind, either explicit or implied, including all implied conditions of merchantability or warranties, suitability for a particular purpose merchantable quality, title, durability, and non-infringement.
In no case shall ExcellenceResumes.com (including our directors, employees, officers, affiliates, contractors, agents, interns, suppliers, licensors or service providers) be liable for any loss, injury, claim, or any incidental, indirect, direct, special, punitive, or consequential damages of any kind, including, without limitation lost revenue, lost profits, lost savings, replacement costs, loss of data or any similar damages, whether grounded on contract, wrongdoing (including negligence), strict liability or otherwise, arising from your use of any of the Services (or products), or for any other claim related in any way to your use of our Service (or products) including, but not limited to, any omissions and/or errors in any information, or any damage or loss resulted from using our Service (or products) when posted, transferred, or otherwise made available via the Service (or products), even if notified of their likelihood. In the states or jurisdictions where it is not allowed to exclude or confine the liability for incidental or consequential damages, our liability will be confined to the maximum extent allowed by law.
INDEMNIFICATION
You agree to indemnify and defend our site ExcellecneResumes.com (also, our parent, subsidiaries, affiliates, directors, employees, contractors/subcontractors, licensors, service providers, interns) from any claims including reasonable attorneys’ fees, charged by any third-parties in connection with your breach of these Terms of Service (or the documents they imply by reference), or of any laws or third-parties’ rights.
TERMINATION
The liabilities and obligations of the parties incurred prior to the termination date will survive the termination of this agreement for all goals. These Terms of Service stay in effect until and unless terminated by either us or you. At any time, you can terminate these Terms of Service by informing us that you no longer have a desire to use our Services, or by ceasing the site usage.
If, in our sole discretion, you fail, or we consider that you have failed, to satisfy any provision of these Terms of Service, we also can terminate this agreement at any time and without any prior notice, and you will be liable for all amounts due up to and including the date of termination; and/or accordingly, we can refuse to give you an access to our Services (or any part thereof).
CHANGES TO TERMS OF SERVICE
The most current version of the Terms of Service can be reviewed at this page at any time. We retain the right, at our sole discretion, to change, update or replace any part of these Terms of Service by posting changes and updates to our site. We are liable for check our site periodically for changes. Your continued access to or use of our site or the Service after any changes to these Terms of Service have been posted, constitutes your acceptance of those changes.
CONTACT INFORMATION
Questions, if any, about the Terms of Service should be sent to us via the following email: experts@ExcellenceResumes.com